License email has not arrived
Check the email address used at checkout, including spam, junk and promotions folders. Confirm that your payment provider shows the transaction as completed before troubleshooting delivery.
NEST-PRO CUSTOMER HELP
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Use the steps below to resolve common purchase, delivery and activation issues.
Activation does not work
Keep the exact error message, Nest-Pro version, Adobe Illustrator version and Windows/macOS version ready. Do not post your full license key in a public forum.
Payment failed or looks duplicated
Check the payment provider's receipt or transaction status first. For a pending authorization, allow the provider to update its status before starting another purchase.
WHEN YOU CONTACT SUPPORT
Include the details that help us investigate.
- Order reference and purchase date
- Product and license period
- Illustrator version and operating system
- Exact error text and a screenshot, with sensitive details hidden
For an existing purchase, reply to the order or license email so the request stays connected to your receipt. If no email arrived, use the support/contact channel provided by the payment provider or seller at purchase. This website page does not verify orders or issue replacement keys by itself.